General
Sorry, discount codes cannot be used in combination.
You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact our Customer Service for further help.
We take your personal shopping security very seriously. Every order is processed through a
secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard
for organizations that handle credit and debit card information.Rest assured,
we're always investing resources into the latest online security protection so you can shop safely and securely with us!
Custom
Yes, you can customize unique and personalized cotton dolls.We offer customization options for cotton dolls in sizes of 10cm,
15cm, 20cm, 30cm, and 40cm, with varying prices depending on the doll's size,quantity
and complexity. If you have any questions about
customization, please contact our whatsapp or support@cottondollplanet.com email.
Time varies from 2
weeks to several months, depending on the order volume and the complexity of
the process. Please refer to the product details page, and we will provide an
approximate time.
Customization
Process:
- Seller provides design mockup.
- Discussion of doll details and pricing.
- Payment by the buyer.
- Facial embroidery of the doll within 20 business days.
- Completion of the entire doll within 45 business days.
- Shipping.
Since each doll's requirements are unique, prices and lead times may vary accordingly. For
specific details, please feel free to contact us via social media or email for personalized assistance.
Of course! We love creativity. Please contact our support@cottondollplanet.com to inquire.
Order
Please contact our customer service team within 24 hours via Live Chat or support@cottondollplanet.com for
assistance. We will be able to change the order if the package has not been shipped out.
Please get in touch with our customer service team within
24 hours for assistance. We can cancel the order if it has not been shipped out. If the package has been delivered, please ensure that the product is in good condition and return the product to us. You will need to pay for return shipping.
You can find your order number and other order information by logging into your account(If you
have registered an account). You can also check the order confirmation email.
Although this rarely happens. If the item arrive damaged, please contact our customer service in a timely
manner and we will issue a brand new item once we confirm the item was defective.
We apologize for your less-than-perfect experience.
About Dolls
The model dolls used for photography come with an internal Skelton, allowing their limbs to move. Buyers have the option to choose dolls with the skelton pre-installed or to purchase the skelton separately and assemble it at home. This way, you can have dolls that are capable of movement.
When dolls are freshly manufactured and filled with cotton, they may have stiff joints due to the long-distance journey. In such cases, you can perform some exercises for the doll: move its body parts in all directions (front, back, up, down, left, right) to loosen the joints.
Afterward, you should find it much more flexible. (The skelton is sturdy and unlikely to break unless subjected to excessive force.)
Model dolls are carefully managed by the shop owner to ensure each one is unique. The dolls you receive are in their original, untouched state. You can follow our doll-care instructions at Tiktok and Youtube to make your doll look even more beautiful and aligned with your expectations.
When you receive a new doll, it may have undergone some minor deformation during shipping due to factors like compression and handling. In such cases, you can easily adjust the doll's facial features through a simple "face sculpting" process to achieve the desired look. If you're unsure, you can refer to the product details page or check our TikTok/YouTube tutorials on face sculpting for a perfect doll
transformation.
Due to the nature of longhair doll hair, light-colored longhair dolls may exhibit slight hairnet exposure, which is entirely normal. I am continually searching for bettermaterials to address this issue. However, this does not affect the overall dressing experience. Dark-haired dolls tend to show less hairnet.
The extent of hair shedding varies depending on the type of hair material used. Longer-haired dolls may experience more shedding, but this can be alleviated throughregular hair combing, thanks to the fabric's properties.
Return & Refund
To start a return, you can contact us atsupport@cottondollplanet.com, (Please
attach a picture or video of the item(s) showing its original packaging). If your return is accepted, we’ll send you
the return address as well as acode that needs to mark on the package. Items sent back to us without first requesting a
return will not be accepted.
The refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment
method and bank).
Original shipping fee & return shipping fee will not be refunded.